Customer health score
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In the customer-based modules (adopt and retain), each customer gets a health score based on their engagement levels, which is automatically calculated for you.
The customer health panel shows weekly or monthly engagement data in an at-a-glance chart with engagement colors and scale. The chart also shows a small trend arrow and a drop-down date selector for weekly or monthly engagement.
P0 (0%)
None
Grey
P20 (<20%)
Very Low
Red
P40 (<40%)
Low
Orange
P60 (<60%)
Medium
Yellow
P90 (<90%)
High
Blue
P100 (>=90%)
Very High
Green
