Customer health score

In the customer-based modules (adopt and retain), each customer gets a health score based on their engagement levels, which is automatically calculated for you.

Customer health score

The customer health panel shows weekly or monthly engagement data in an at-a-glance chart with engagement colors and scale. The chart also shows a small trend arrow and a drop-down date selector for weekly or monthly engagement.

Engagement Level Colors

Percentile	Engagement level	Color
P0 (0%)	None	Grey
P20 (<20%)	Very Low	Red
P40 (<40%)	Low	Orange
P60 (<60%)	Medium	Yellow
P90 (<90%)	High	Blue
P100 (>=90%)	Very High	Green