Audit log

In the "Audit Log" section, you can review the audit trail of activity on your account, with the tracked objects listed below.

These items' audit trail will be logged:

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• Customer

  • All customer property changes

  • Customer contacts

  • Customer users

  • Customer custom fields

  • Customer addresses

• Entitlement

  • All entitlement property changes

  • Entitlement attributes

  • Entitlement features

  • Special rules for feature usage resets

• Entitlement Group

  • Entitlement group property changes

  • Customer reference changes

  • Activation codes

Audit history:

Audit log data is stored for a period of 90 days.

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Using the Audit Log

Download the log

As you can see from the options, one of the first things you can do is download the log from the top menu and then review the audit history in CSV format (Audit log.csv).

Review the transactions log:

The transaction list can be reviewed and sorted based on these key elements:

1. Date - timestamped date and time of the action

2. Object - the database object, such as "customer", that is being modified

3. Object ID - the internal reference to that object

4. Operation - what was done to the object i.e,. update the object

5. Author - who performed the change

6. No. of Changes - how many changes were made at this time

Clicking on the transaction record shows you the details of the changes, including these details:

1. Element - what part of the object data was changed

2. Suboperation - what was done to the element

3. Old Value - previous value before the edit

4. New Value - the new value in its place

If there are more edits, each is listed line by line, allowing you to see the granular changes in detail.