Unfinished periods in engagement levels

Zengain only shows completed periods in Engagement levels to give useful metrics that the team can act upon—partial periods can be misleading.

Zengain will not show engagement insights data for the day, week, or month charts until the first day of the next period, i.e., the system has captured the full period.

In these cases where the data set is incomplete, we show any incomplete periods as a grey chart so you can see that data is coming in but hasn't completed a full cycle yet.

• This grey chart will be based on any activity (event) processed by Zengain during a given period for which we have not yet calculated the Engagement Level.

• Zengain will indicate some engagement, but we won’t be able to say what this engagement level is/will be because the period hasn’t finished yet.

• This doesn’t apply to the Reactivate module, where the subscription has expired, and we do not track any new activity.