Reactivate Dashboard - Customers

Reactivate - Generate Revenue From Lost Customers

Reactivate and Restart: Unlock Value from Stalled and Expired SaaS Customers

Don’t let inactive or expired subscriptions become lost opportunities. With Reactivate, your Customer Success team can efficiently identify, reactivate, and restart subscriptions for customers, as often they are your best pool of low-cost opportunities to convert back to paying customers.

The same goes for lost Trials. Your Sales team can efficiently identify, reactivate, and restart trials for prospects who didn’t convert the first time, turning cold leads into hot opportunities and maximizing your pipeline’s true potential. Learn more

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The reactivate dashboard displays your lost customers, financial and lost reason highlights, and a drill-down list with at-a-glance data on each customer.

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The current dashboard has the following main sections:

1. The financial and engagement section: This shows four statistics:

   1. Lost value across the churned customer list

   2. Recently churned customer in the last 7 days (focus feature)

   3. No. Customers churned in the last 30 days who were highly engaged before they churned

   4. No. Customers with churn risk in 30 days (retain link)

2. Filters section: This allows you to filter your customers by:

   1. All

   2. 7-day Churn

   3. 30-day Churn

   4. Highly Engaged (before churning)

3. Customers section: This shows a prospect list in a churned state, with navigation filters:

   1. Customer

   2. Offering

   3. Users

   4. Expiry date

   5. Lost Reason

   6. Lost Opportunity

4. Customer: sortable navigation element so that you can sort by name

5. Offering: sortable navigation element, so that you can sort by offering name

6. Users: sortable navigation element so that you can sort by user/contact volume

7. Expiry date: sortable navigation element, so you can sort by when they churned

8. Lost reason: manual entry as to why the deal was lost (helps with trying to fix and win back clients)

9. Lost opportunity: manual entry as the approximate value of a deal for simple sorting of win-back revenue opportunity (can be connected to CRM)

10. Additional menu items: drop-down list of extra links:

    1. Customer details

    2. Notes

    3. All insights

    4. ZenAgent

    5. Customer Owners

The dashboard is being constantly improved, with new options added over time. We apologize if this page is delayed in shipping the new versions!