Enterprise Admin

Enterprise Admin User Management in the Extended End User Portal (EUP)

Empower Customer Administrators to Manage Internal Users Securely and Intuitively

Our extended End User Portal addresses the critical need for enterprise customer administrators to self-manage their internal user populations efficiently and securely, without requiring vendor intervention or APIs.

This modular solution enhances the standard portal with role-based user management capabilities, enabling admins with appropriate permissions to perform key account operations directly.

Comprehensive User Lifecycle Management

The extended EUP supports full user lifecycle operations tailored to enterprise admin workflows:

• When no Identity Provider (IDP) is used:

  • Create, update, and delete users within the customer's account directly.

  • Import large numbers of users simultaneously via a CSV file for rapid onboarding.

• When an IDP is integrated:

  • User creation occurs within the IDP system, which calls the Zentitle REST API to synchronize users with Zentitle.

  • User creation within the EUP is disabled to maintain security and consistency with the IDP.

• User deletion in the portal removes EUP credentials without deleting the underlying contact record in Zentitle.

  • Complete contact deletion is managed through the Zentitle interface or API.

Real-Time Entitlement Assignment and Management

Enterprise admins can assign and remove entitlements directly to users within the portal, instantly reflecting changes across the Zentitle platform, ensuring accurate and current access controls.

This empowers administrators to dynamically allocate licenses and permissions as organizational needs evolve without delays or administrative overhead.

Robust Audit and Security Controls for Compliance

All user management actions are logged comprehensively to provide an audit trail for compliance and traceability, giving security and governance teams peace of mind. Key safeguards include:

• Controls to prevent accidental removal of the last customer administrator, ensuring uninterrupted administrative access.

• Role-based permissions to control who can perform sensitive user and entitlement operations.

Scalable, Configurable Deployment

The user management module is delivered as a configurable extension to the End User Portal, allowing ISVs to enable or disable the feature based on specific customer requirements. By default, this functionality is disabled to give vendors complete control over rollout and customer experience.

Summary

This advanced admin user management solution within the EUP gives enterprise customer administrators the tools they need to:

• Onboard and manage large internal user populations with ease and accuracy.

• Assign licenses and entitlements dynamically with real-time effect.

• Maintain compliance with full auditing and security safeguards.

• Tailor portal functionality at the ISV's discretion for different customers.

Enable your enterprise customers to take control of internal user management while minimizing support costs and complexity.

Learn more:

End-User Portal

Zentitle End-User Portal

End user - Use of the portal