Customer Success Management

Zengain, a sister product to Zentitle2, equips Customer Success teams to accelerate onboarding, sustain retention, and drive expansion with real-time usage analytics, health scoring, and CRM-integrated, automated outreach that keeps reps focused on the right accounts at the right time. It proactively surfaces activation milestones, churn risks, and upsell signals so teams reduce time-to-value, resolve issues before renewal, and turn satisfied users into advocates.

• Onboarding & Activation: Track progress, feature adoption, and milestones, and personalize early support to speed activation and value realization.

• Retention & Engagement: Detect early warning signs, segment by health and engagement, and remediate issues proactively to protect renewals.

• Expansion & Advocacy: Highlight usage-driven upsell/cross-sell cues, surface accounts ready to grow, and enable outreach to champions and decision-makers.

• Workflow & Outreach: To streamline daily CS work, use automated alerts, suggested actions, one-click communications, and deep CRM integration.

Read the full documentation: https://docs.nalpeiron.com/zengain-docs/welcome/zengain-and-customer-success-management