Offline Activation Portal (standalone)

Offline Activation and Deactivation functionality is available in two places in the system:

• Offline Activation page in End User Portal

• Stand-alone Offline Activation Portal (as referenced below)

Selecting the right approach depends on your business needs.

Purpose

Offline Activation allows you to activate software licenses on machines without internet connectivity by using activation tokens generated from the software. This is particularly useful for:

• Air-gapped systems in secure environments

• Machines with restricted internet access

• Field deployments without reliable connectivity

• Compliance requirements that prohibit internet connections

Prerequisites for a user to use the Offline Activation Portal

Before using the Offline Activation Portal to activate a license, the user should ensure that:

• Software has been installed on the target machine

• Offline Activation Portal is available on an internet-connected device

• Software license or subscription is valid

• That user has permissions to activate the software on the target machine

Accessing the Offline Activation Portal (standalone)

The Offline Activation Portal can be accessed via the following URL format:

domainName.activation.nalpeiron.io/activation

Where domainName is your organization's specific domain identifier.

Offline Activation Process

Step 1: Generate Activation Request

1. Launch the software on your offline machine

2. Navigate to the activation or licensing section within the software interface

3. Select "Generate Offline Activation Request" or a similar option (the exact wording may vary by software)

4. The software will generate an activation request token - this is a long string of encoded characters

5. Save this token to a file or copy it to the clipboard for transfer to an internet-connected device

Important: Ensure the activation token is copied completely without any truncation or additional characters.

Step 2: Submit Activation Request

1. Open this Offline Activation Portal on an internet-connected device

2. Navigate to the "Offline Activation" tab in the portal interface

3. Choose one of two methods to submit your activation request:

Method A: Upload Token File

• Click the "Upload Token File" button

• Select the token file generated by your software

• The system will automatically populate the activation request field

• Verify that the token appears correctly in the text area

Method B: Manual Token Entry

• Paste the activation token directly into the large text area

• Ensure the entire token is copied without truncation

• Verify that no extra spaces or characters are included at the beginning or end

• The token should appear as a continuous string of alphanumeric characters

Step 3: Process Activation

1. Click "Submit Activation Token" after ensuring your token is properly entered

2. The system will validate your request and process the activation

3. Upon successful processing, you'll see an "Activation successful!" message

4. Download or copy the activation confirmation using one of the provided options:

   • Copy to Clipboard: Copies the activation data for manual transfer

   • Download Activation Confirmation: Downloads a file containing the activation data

Step 4: Complete Activation on Offline Machine

1. Return to your offline machine with the activation confirmation

2. In the software's activation dialog, select "Activate offline" or a similar option

3. Import the activation data using one of these methods:

   • Import the downloaded activation file directly

   • Paste the activation response if using the clipboard method

4. Complete the activation process as prompted by the software

5. Verify that the software is now properly activated and licensed

Offline Deactivation Process

The portal also supports offline deactivation for license management:

Step 1: Generate Deactivation Request

1. Launch the software on the machine you want to deactivate

2. Navigate to the licensing section and select deactivation options

3. Generate a deactivation confirmation token from the software

4. Save or copy this deactivation token

Step 2: Submit Deactivation Request

1. Navigate to the "Offline Deactivation" tab in the portal

2. Upload the deactivation file or paste the deactivation confirmation token

3. Click "Submit Deactivation Confirmation"

4. The system will process the deactivation and free up the license for use elsewhere

Troubleshooting

Token Validation Errors

• Ensure the complete token is copied without truncation

• Check for extra spaces or line breaks in the token

• Verify the token was generated from the correct software version

Activation Unsuccessful

• Confirm you have available license seats

• Verify the software version matches your license entitlements

• Check that the license hasn't expired

• Verify that the entitlement includes an offline lease period configuration

File Upload Issues

• Ensure the token file is in the correct format

• Try using manual token entry instead of file upload

• Verify the file wasn't corrupted during transfer

Best Practices

• Token Security: Treat activation tokens as sensitive data - they contain licensing information

• File Management: Keep activation confirmations for your records

• License Tracking: Document which machines have been activated for license compliance

• Regular Maintenance: Deactivate licenses from machines no longer in use to free up seats

Technical Notes

• Activation tokens are time-sensitive and should be processed promptly after generation

• Each activation token can only be used once

• The system validates tokens against your current license entitlements

• Activation confirmations contain machine-specific binding information