Activity log

Entitlement analytics

The entitlement activity log is a detailed set of usage analytics that allows you to see exactly what's happening with your entitlements' "seats" and "feature usage."

It's easy to see which entitlements (and, by extension, users) are hitting limits or entering "overdrawn" status.

Entitlements activity log tab

This tab and data show the activity on your entitlements, be they codes or end users.

There are filters to show seats and any usage-based features you are controlling.

At the top of the page, you have a graph showing a license's usage (typically active seat count) over time.

In this example, we can see a "feature" filtered to show the activity on that entitlement element.

• Seat Count is the allowed number of seats that can be used with this Entitlement.

• Min and Max lines are the maximum and minimum number of seats or features used at any given moment during the day.

• The green dashed line is the limit set on the entitlement.

• If you have enabled "overdrafts," you can track usage vs. both the licensed amount and the hard limit set by the overdraft.

• Customers in an "overdraft" state can be tracked and reported upon. Those reports benefit the sales team by discussing potential upsells to current contracts where the usage or seat levels are proven too low due to the need for an "overdraft."

• Overdrafts serve another function: They allow your customers to avoid the "hard limit" usually set by a contract, so their users are not blocked by the licensing constraints set. This can lead to higher customer satisfaction levels.

Reviewing the activation history

To see the activation history of an entitlement, scroll to the bottom of the activity log page.

You will see a table of all activation, deactivation, refresh, feature usage, IP Address, etc., events, and a graph of seat counts over time with activity for each day.