Renewing an entitlement
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Almost all licenses/entitlements sold to customers must be "renewed" at some point unless they are lifetime perpetual type licenses (v rare). Subscriptions renew regularly; even perpetual licenses are subject to upgrades and updates over time.
The renewal functionality in Zentitle makes this process faster and easier; now, you can renew a license with two clicks.
This function simply repeats the plan that already exists on the entitlement. The example below is on a yearly subscription, and this process will extend that year for another - with identical rights.
Navigate to the entitlement you wish to renew (by searching or from the list).
This entitlement will now have the same rights extended for the same original period i.e. one more year added to the original year purchased etc.
Fast, simple, time-saving!
Renewal before expiry date: If the renewal is processed before the entitlement's expiry date, the entitlement is extended for the next period, starting from the current expiry date. If consumption tokens are used, they will be reset on the original expiry date. This reset is scheduled as a future event.
Renewal during grace period: If the renewal is processed during the entitlement's grace period, the entitlement is extended for the next period, starting from the original expiry date, as there was no disruption in service. If consumption tokens are used, they are reset at the same moment the renewal is processed.
Renewal after expiry: If the renewal is processed after the entitlement has expired, a new subscription period begins from the date of the renewal event. This is due to a disruption in service. If consumption tokens are used, they are reset at the same moment the renewal is processed.
Of course, this process can be automated using our API:
Click the "Renew now" button in the top right area of the main entitlement page.
Check the new term and license rights are what you are expecting, and click "renew" (or cancel).
