Customer Success Glossary
NRRMRRNPSNegative ChurnICPGRRCSMEBR and QBRCustomer SegmentationCSATCLV or LTVCustomer OnboardingCustomer Health ScoreAnnual Contract Value (ACV)Churn RateBookings vs. Billings vs. RevenueBacklogARPUARRRenewalProduct AdoptionUpsell and Cross-sellCustomer LifecycleKPINet Dollar Retention (NDR)Account Expansion
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