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Zentitle I (V10)
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Customer Success Glossary
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NRR
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1 month ago
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NRR
MRR
NPS
Negative Churn
ICP
GRR
CSM
EBR and QBR
Customer Segmentation
CSAT
CLV or LTV
Customer Onboarding
Customer Health Score
Annual Contract Value (ACV)
Churn Rate
Bookings vs. Billings vs. Revenue
Backlog
ARPU
ARR
Renewal
Product Adoption
Upsell and Cross-sell
Customer Lifecycle
KPI
Net Dollar Retention (NDR)
Account Expansion