How can you get a customer churn prediction?
Tools like Zengain and others score your customers' engagement using various metrics based on user activity.
This engagement over time helps predict if the customer will churn and provides an early warning system so the CS team can remediate.
Intelligent Churn Risk Monitoring
Continuous Engagement Monitoring: Track customer activity, feature adoption, and key product milestones throughout the entire customer lifecycle.
Early Churn Detection: Instantly identify drops in engagement, missed milestones, or declining usage patterns that signal potential churn risk.
Dynamic Engagement Scoring: Benchmark each customer’s activity against your Ideal User Profile, providing a real-time health score and highlighting accounts that need attention.
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