# How to use reactivate for CS

### Reactivate and Restart: Unlock Value from Stalled and Expired Customers <a href="#reactivate-and-restart-unlock-value-from-stalled-and-expired-saas-trials" id="reactivate-and-restart-unlock-value-from-stalled-and-expired-saas-trials"></a>

Don’t let inactive or expired customers linger; quickly convert them back into new opportunities. With **Reactivate**, your sales team can efficiently identify, reactivate, and restart customer contracts.

#### **Summary** <a href="#summary" id="summary"></a>

Nalpeiron’s trial and customer reactivation features help sales and customer success teams recover lost opportunities and win back churned customers.

For churned customers, Nalpeiron enables churn detection, personalized win-back campaigns, and seamless account reactivation, including restoring historical data and preferences. Real-time alerts and continuous monitoring ensure timely, relevant outreach and smooth re-engagement. These tools boost conversion rates, maximize pipeline value, reduce acquisition costs, and drive sustainable growth by turning lost opportunities into renewed revenue.

{% hint style="success" %}
With Reactivate, you can efficiently revive churned customers, unlocking hidden value and driving sustained SaaS growth.
{% endhint %}

### Using the dashboard and filters

1. All the modules are focused on helping you drive revenue, so the first part of the dashboard shows you financial and timing information.&#x20;

[Learn more](reactivate-dashboard-customers)

2. It will also help you filter and rank your customers so that you can focus quickly on those with the greatest opportunity, those lost but had high engagement to try and win back more easily, or those with weak loss reasons or a high value.

[Learn more](reactivate-customer-filters)

3. Reactivate allows you to manually update and change $lost opportunity—this is by design, as we don't want to mess with your CRM data, but it still allows you to filter easily. It's a simple way to rank your customers by scale/importance and update the indicators over time as the lifecycle progresses.

[Learn more](update-lost-opportunity-amount)

4. Work on the buying committee—Zengain shows everyone in the account/customer and lets you[ quickly mark key contacts](../../for-sales-training/key-sales-functionality/highlight-decision-makers) you should pay attention to in the management process. It also gives you a snapshot of what's happening with the customer: who's highly engaged (champion?), who's trying what features, and who hasn't even tried it yet!&#x20;

[Learn more](reactivate-customer-detail)

Then, you drill down to a contact level and see a timeline of activities, which allows you to decide on the best way to win back the account based on who did what and when - key decision makers, etc.

[Learn more](reactivate-contact-activity)

### Search

Easily search for the customer or contact you want more information about.
